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$135.00 includes 30 minutes on site

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Is Your Hills Alarm System Faulty? Need Repairs?
We Can Help!

$135.00 includes the first 30 minutes - that's the lowest service rate in Melbourne!

Our experienced technicians have been servicing security systems in Melbourne for over 30 years. We’ve seen and repaired every fault imaginable on Hills security systems and NX Security systems and Networx security systems, including Hills Reliance, NX-4 and NX-8 and NX-16. That’s why we’re confident that we’ll have your fault repaired…properly, in 30 minutes.

Remember: When it comes to alarm system servicing and repairs you’re paying for a technician’s time. The more experienced the technician, the less time it will take to repair.

Steve is our senior tech and featured in the TV show, The Block. 

He has been servicing and repairing alarms since the 1980’s. No matter what problem you’re having with your alarm, Steve will fix it…..FAST!

Melbourne Alarms is a trusted family-owned business that was established in 1982 - see our reviews below

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Why Choose Melbourne Alarms?

Alarm key pad was flashing the battery symbol intermittingly. Could not be happier with the service provided, from the lovely lady who took my call and to Steve arriving on time and explaining all that he would do. Battery replaced. I highly reccommend this company. The person who initially installed alarm system (different company) was so unreliable. Steve was just absolutely amazing, thank you so much.

Silvana Costanzo – Preston

Agree with previous reviews! Tara was courteous, professional, knowledgeable and informative. She repaired a faulty alarm that another serviceman had botched. Her instructions were very clear. I would highly recommend Melbourne Alarms and Tara to anyone looking to do a repair or install.

Chris – Kew

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Lowest Service Call Price in Melbourne!

Consider Calling Us If...

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Let Melbourne's Most Experience Service Team Fix Your Alarm

Our family owned business has installed more than 9000 security systems in Melbourne since 1982

Highly recommend Melbourne Alarms & Monititoring for the fantastic job. Tara arrived at the designated time and walked me through the process of identifying the issue with my alarm system. She replaced the sensor in a timely manner and thoroughly tested the unit to ensure the problem had been resolved. Don’t look anywhere else this is a professional family run business.

Karen Murphy, Montmorency

Extremely happy with the service. Pay attention to details. Tara and Robbie are very professional.
I installed a PET friendly alarm system last year. The Bosch system works perfectly well for my little cat who loves running around the house at night. Definitely recommend!

Helen Minh-An Pham, Point Cook

We are security technicians not salesmen!

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Alarm Systems Fixed...FAST

We service almost any type of system installed over the last 20 years no matter who installed it

 

Hills Alarms Tech Support Self-Help

Hills Alarm Keypad

hills-alarm-keypad
How Do I Stop My Hills Security System Alarm Beeping?

Entering a valid code will silence the code pad sounder when it is pulsing.

Your Hills alarm keypad will beep under the following conditions:

Beeps for all key presses

Sounds a continuous tone during the entry delay time.


Pulses when a day zone is violated while the system is disarmed.


Pulses when a fire zone has a trouble condition.


Beeps 3 times for trying to arm with the “Ready” light off, if “Force Arming” has not been
selected.


Beeps for 1 second or emits a “ding-dong” sound for the “Chime” feature.


Beeps during an exit delay; beeps rapidly for the last 10 seconds of an exit delay; and
beeps 1 second at the end of the exit delay.


Pulses when the armed status changes and the AC power is off.


Pulses when the armed status changes and any zone(s) is bypassed.
Pulses when the armed status changes and a low battery is detected.


Pulses when the armed status changes and a tamper condition is detected. Beeps to
indicate telephone line cut, if selected.


Pulses when one or more of the following conditions are detected: zone or box tamper,
low battery, AC power fail, or expander trouble.
Entering a valid code will silence the code pad sounder when it is pulsing.

Please
contact your installer if a trouble condition exists.

 

Adding a User Code on Hills Alarm
On occasion you may need to change your arm & disarm codes, either as a security
measure or for your own convenience.

 

User Codes are 4 digits long and must all be different to each other. A master Code must be
used to Change and Add user codes. The default master code is user code one
[01] with a
code of
[1234]. Any user code can be assigned as a master code (See User Code
Authorisation). Note the system must be disarmed before user codes can be changed or
added.
1. Press [*] [5].
2. Enter an existing master code.
3. Enter the user code to add or
change.
(e.g. user code 01)
4. Enter the new four-digit user
code.
5. Repeat steps 3 and 4 for
additional user codes.
5. Press [#] when completed.

 

How Do I View The Alarm memory on my Hills Alarm?

Whenever an alarm activation occurs on your system all zones that were in alarm during that
activation will be held in memory.

The last alarm activation can be reviewed by pressing * followed by [3]



Manually Isolating Zones on Hills Security System

Bypassing is used to temporarily exclude one or more zones that would normally be
protected.

For instance, a pet may need to be left in a part of the house that is usually
protected.

If you wish to bypass one or more zones, this must be done while the system is in the disarmed state.

The following steps are used for bypassing zones.

Once you have
Bypassed the zone(s) you may Arm the system via the
ON or PARTIAL Mode.

When your security system is disarmed, any zones that has been temporarily isolated or bypassed will
be reset, and will therefore be protected when the system is armed again.
To manually unbypass zones, perform the bypassing procedure on a zone that is already bypassed.


The corresponding light for that zone will go off when un-bypassed.

This example shows a user
bypassing zones 4 and 5.
1. Press the [BYPASS] key.
(The bypass light flashes.

2. Enter a 2-digit zone indicating the
zone you wish to bypass.
(Example: Press the [0][4] keys for
zone 4, press [0][5] keys for zone 5.)
The corresponding light for that zone
will turn on when bypassed.
3. Press the [BYPASS] key again.
NB: Pleased check with your security
installation company to determine if a
user code is required to bypass
zones. If this feature has been
enabled you will be required to enter
a valid user code after step 1., and
before step 2

 

How Do I Arm My Alarm System in Partial Mode for Sleeping?

Press the [Partial] button to partially arm your system

Partial arming allows you to temporarily exclude some rooms from security arming. For
example, you may wish to exclude bedrooms at night when they are in use. Partial mode is
also used for protecting exterior doors and windows (the home perimeter) when the user is
inside.
Partial is used when the user is inside the premise and wants protection around the
perimeter. Listed below are the steps to arm in the Partial mode:
Close all protected doors and windows. Ready light will light when all protected zones and
sensors are secure. NOTE: If any zones are bypassed, a sensor in that zone can be violated
without affecting the ready light. The security system will not arm if the ready light is not on. If
the power light is off, you have no AC power. Restore power if possible. If not, contact your
installation company.

 

Press the [PARTIAL] key. The bypass light will illuminate if any zone(s) is bypassed. The
light(s) corresponding to the bypassed zone(s) will illuminate, alerting the user that a zone(s)
may be unprotected and can be faulted without an alarm.



How Do I Test My Hills Security System?
Walk test is used to test the functionality and should be performed regularly. When in walk
test mode the code pad transmits the chime sound each time a zone is activated, and will
light the activated zone number in the code pad for the duration of the walk test period. You
must exit the walk test mode when you have completed testing or are satisfied the zones
function correctly.

 

Note: the alarm system will not report to the control room during the walk test
1. Press [*] [CHIME].
2. Enter a master code. The system
is now in walk test mode.
3. Walk past each motion sensor and
return to the code pad to check each
zone light to validate the sensors are
working correctly.

 

4. Enter a master code to exit walk
test. If no master code is entered,
walk test mode will automatically exit
in 15 minutes




Reset Service Light on Hills Security System

The service light will be “lit” if the security system requires service.

If the service light is “lit”,
press the [
*] key followed by the [2] key to determine the service condition.

One or more
zone lights will illuminate indicating what service(s) is required.

Call your local security
installation company immediately for these problems.

Below is a listing of what each light
means in a service condition.

1 – System Fault. Press the [1] button a second time. The zone light(s) that illuminate corresponds to the fault as listed below:

1 – Over-current fault

2 – Siren trouble

3 – Control box tamper

4 – Expander power failure

5 – Expander low battery

6 – Expander control box tamper

7 – Expander trouble

8 – Reserved

 
2 – ZONE TAMPER – Press the [2] key and the zone light(s) will illuminate showing the
zone(s) that is tampered. Press the [#] key to return to the 1 of 8
service lights.
3 – ZONE LOW BATTERY – Press the [3] key. The zone light(s) will illuminate showing
which zone(s) has a low battery. This only applies to wireless zones. Press the [#] key to
return to the 1 of 8
service lights.
4 – ZONE LOSS OF SUPERVISION – Press the [4] key and the zone light(s) will illuminate
showing which zone(s) has loss of supervision. This only applies to wireless zones.
Press [#] key to return to the 1 of 8
service lights.
5 – ZONE TROUBLE – Press the [5] key and the zone light(s) will illuminate showing which
zone(s) has a trouble condition. Press the [#] key to return to the 1 of 8
service lights.
6 – TELEPHONE LINE TROUBLE/LINE CUT – There is telephone line trouble or the
telephone line has been cut. The
service light will remain lit until the telephone trouble
clears and a user code is entered. Note: This fault is global in nature and will affect all
areas of a multi-area system.
7 – FAILURE TO COMMUNICATE – There is a failure to communicate between your
system and the central station.
Note: This fault is global in nature and will affect all areas
of a multi-area system.
8 – LOSS OF SYSTEM TIME – There has been a loss of power and your system clock
needs to be reset. Instructions are on page 15.
Note: This fault is global in nature and
will affect all areas of a multi-area system.
EXIT – To exit the Service Light Mode – press the [#] key

 

2
3
4
5
6
7
8
Exit




If your system is false alarming, try this

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Hello Robyn,

Just wanted to say how delightful Tara was today. She is very knowledgable and helpful and it was a pleasure having her install the new system.

Thank You

Anna Chan, Kensington

Most professional company I have ever dealt with. The installation team 
Steve and Tara were exceptional in knowledge of product, fault finding,attention to client satisfaction , most courteous with clients,and really cleaned up after installation completed.No hesitation in recommending this company ,from initial phone call to Robbie who provided good advice and a very detailed quotation to completion of job.

Peter Redman, Elstenwick

Careful, tidy and professional!”

“Excellent service. Friendly, helpful and very efficient. I have every confidence in my new Melbourne Alarms security system.

Thanks, Steve”

– J. Tubbs , Melton

Thanks very much Steve. You have put into my home an excellent system. I now feel safe and secure.

J. Kantor, South Yarra

 

Excellent job. Solved all problems. A very careful installer – very neat. A first class job.

B. McGee, Malvern

Melbourne Alarms Expert Service & Repair of Your Alarm System

Our qualified and experiences service technician will promptly diagnose the fault

If the repair will take longer than 30 minutes we’ll let you know

If the problem is a bit more involved we’ll discuss the options with you in plain English and give you a written quotation

We aim to get your system working as quickly as possible

Other Services:

Pet Sensors

Got a new pet? Replace one or more Standard motion sensors with pet-tolerent sensors.

Add an App

Apps are available for most modern security systems. Arm, disarm and get alarm notifications on your smartphone

Garage Door Alert

Ever come home to find that your garage door was still open? Add a 'Garage Door Left Open ' alert to your system.

Remote Controls

Add the convenience of remote controls to your security system

Video Verification Camera

Add a camera that alerts you if your alarm has been triggered. Sends a video clip to your phone. Works with any system

Early Warning

Add early warning perimeter detection. Be alerted if a potential intruder is prowling around your vulnerable doors and windows. Take action while he’s still outside

Ready?
Let Melbourne's Most Experience Service Team Fix Your Alarm

Our family owned business has installed more than 9000 security systems in Melbourne since 1982

We Are Security Experts Not Salespeople

Pet Sensors

Got a new pet? Replace one or more Standard motion sensors with pet-tolerent sensors.

Add an App

Apps are available for most modern security systems. Arm, disarm and get alarm notifications on your smartphone

Garage Door Alert

Ever come home to find that your garage door was still open? Add a 'Garage Door Left Open ' alert to your system.

Remote Controls

Add the convenience of remote controls to your security system

Video Verification Camera

Add a camera that alerts you if your alarm has been triggered. Sends a video clip to your phone. Works with any system

Early Warning

Add early warning perimeter detection. Be alerted if a potential intruder is prowling around your vulnerable doors and windows. Take action while he’s still outside

Let's Find The Right Security Solution For Your Home

Speak with alarm experts, not sales people

(03) 9005-0174

Monday – Friday 09:00am – 4:00pm