Speak to an Expert (03) 9005-0174 Monday & Thursdays ONLY

Email:Steve @MelbourneAlarms.com

Cancellation Policy

Terms and Conditions

Privacy Policy

Highly recommend Melbourne Alarms & Monititoring for the fantastic job. Tara arrived at the designated time and walked me through the process of identifying the issue with my alarm system. She replaced the sensor in a timely manner and thoroughly tested the unit to ensure the problem had been resolved. Don't look anywhere this is a professional family run business.
Karen Murphy
Montmorency, Victoria

Cancellation Policy for Online Bookings

Your appointments and convenience are important to us. 

We realise that at times unexpected circumstances may require schedule adjustments. 

If you need to cancel an appointment, we respectfully require that you provide at least 12 hours notice. 

This gives us a chance to give your booking to another customer and to maximise the efficiency of our technicians

Our Policy:

A cancellation or request to reschedule made less than 12 hours in advance will invoke a cancellation fee of $40.00.  

If our technician arrives at your premises and no one is home or the door is not answered, a cancellation fee of $70.00 applies.

A deposit of $70.00 is required payable at the time of booking to secure your appointment.

Terms and Conditions for Gensec Pty Ltd T/A Melbourne Alarms and Monitoring


These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, MelbourneAlarms.com accessible at https://melbournealarms.com.

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions. These Terms and Conditions have been generated with the help of the Terms And Conditiions Sample Generator.

Minors or people below 18 years old are not allowed to use this Website.

Intellectual Property Rights

Other than the content you own, under these Terms, Gensec Pty Ltd T/A Melbourne Alarms and Monitoring and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.


You are specifically restricted from all of the following:

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and Gensec Pty Ltd T/A Melbourne Alarms and Monitoring may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Gensec Pty Ltd T/A Melbourne Alarms and Monitoring a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. Gensec Pty Ltd T/A Melbourne Alarms and Monitoring reserves the right to remove any of Your Content from this Website at any time without notice.

Your Privacy

Please read Privacy Policy.

No warranties

This Website is provided "as is," with all faults, and Gensec Pty Ltd T/A Melbourne Alarms and Monitoring express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Gensec Pty Ltd T/A Melbourne Alarms and Monitoring, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  Gensec Pty Ltd T/A Melbourne Alarms and Monitoring, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.


You hereby indemnify to the fullest extent Gensec Pty Ltd T/A Melbourne Alarms and Monitoring from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.


If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Gensec Pty Ltd T/A Melbourne Alarms and Monitoring is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.


The Gensec Pty Ltd T/A Melbourne Alarms and Monitoring is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Gensec Pty Ltd T/A Melbourne Alarms and Monitoring and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of au, and you submit to the non-exclusive jurisdiction of the state and federal courts located in au for the resolution of any disputes.

Privacy Policy for Gensec Pty Ltd T/A Melbourne Alarms and Monitoring

At MelbourneAlarms.com, accessible from https://melbournealarms.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by MelbourneAlarms.com and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in MelbourneAlarms.com. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Free Privacy Policy Generator.


By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

MelbourneAlarms.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, MelbourneAlarms.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read the Cookies article on Generate Privacy Policy website.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of MelbourneAlarms.com.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on MelbourneAlarms.com, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that MelbourneAlarms.com has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

MelbourneAlarms.com's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

MelbourneAlarms.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Experience Counts

All service and repairs are done by trained and qualified technicians, who are:

  • Licensed by Victoria Police to repair security systems
  • Have a minimum of 7 years of experience
  • Are punctual, neat and courteous

What our customers are saying...

Agree with previous reviews! Tara was courteous, professional, knowledgeable and informative. She repaired a faulty alarm that another serviceman had botched. Her instructions were very clear. I would highly recommend Melbourne Alarms and Tara to anyone looking to do a repair or install.

Book A Service Call

Fill out the form or call now to book get your problem fixed - (03) 9005-0174

Why Choose Melbourne Alarms

If you need a security system installed the right way give us a call

Other Services:

Pet Sensors

Got a new pet? Replace one or more Standard motion sensors with pet-tolerent sensors.

Add an App

Apps are available for most modern security systems. Arm, disarm and get alarm notifications on your smartphone

Garage Door Alert

Ever come home to find that your garage door was still open? Add a 'Garage Door Left Open ' alert to your system.

Remote Controls

Add the convenience of remote controls to your security system

Video Verification Camera

Add a camera that alerts you if your alarm has been triggered. Sends a video clip to your phone. Works with any system

Early Warning

Add early warning perimeter detection. Be alerted if a potential intruder is prowling around your vulnerable doors and windows. Take action while he’s still outside

We Can Also Upgrade Your Older Alarm System

Partial Upgrade

Full Upgrade

(03) 9005-0174

Call Robyn in the office to get more information about anything you need. She has a wealth of knowledge and will recommend the best options for your situation

Thanks to two old school tradesmen from a long-forgotton Melbourne. Keith Jessup who gave a shy useless kid a go as a first year apprentice in his security business in 1981. Also to Bruce Arrowsmith the foreman who mentored me with care an lots of patience. Keith and Bruce taught me the importance of being punctual, never leaving a mess behind and doing every task the best of your ability, even though most times people won’t notice. I’ve spent the last 40-odd years trying to maintain the standards they taught me.

contact us

We’ll get back to you as soon as we’re back in the office

(03) 9005-0174

We’re around between 9am – 5pm

Welcome Aboard...

 Just write down some details and pick your 3 preferred installation dates.

Our Alarm Experts will get back to you soon to confirm your appointment.

(Installations start at 07:30 am.)

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